Keywords: MBA of Public Administration & e-Government scholarship best business school start own business

MBA of Public Administration & e-Government

These are some brief notes on Public Administration & e-Government - 1

Dr.  S.  Maurer,  
MBA Professor

E-government refërs to the systematic use by government agencies of information and communications technologies [such as wide area networks,  the internet,  and mobile computing] that have the ability to transform relations with citizens,  businesses,  and government.  These technologies can improve delivery of services,  including interactions with business and citizens,  and promote efficient management.

The e-government ROI analysis that will answer these types of questions considers how much the investment contributes to achieving program goals and producing the desired results.  it considers direct,  indirect,  and opportunity costs.  The indirect costs include such things as training and administration over time.  An opportunity cost could be the loss of return or revenue you would have received had you chosen a different alternative.

The next phase of activity will focus on proving,  qualitatively and quantitatively,  the direct benefits of crm for the citizen and council,  including a tool for calculating the benefits and the Return-on-Investment.

Technologies like the internet may be changing the way that governments interact with citizens and businesses,  but that's only part of the puzzle.  What happens behind en e-government web site is a fundamental change in the way that government business is being conducted.

A strong,  efficient e-government process is practically the definition of resourcefulness.  Put these governance practices to work to maximize the value of your projects and processes.

Imagine an e-government future in which citizens can log onto one internet site,  easily find the government services they are looking for,  and use that site to conduct an online transaction.

crm,  regardless of whether it is private sector or public sector - e-government - is far more than a great website or a well-staffed call center.  it is a combination of innovation in processes,  technologies and people that will facilitate excellent citizen support at the same time as cutting the costs of its provision.

Why do government officials love e-government and hate e-democracy? The answer is implicit in the definition of the question.  e-government uses information technology to make government operate more efficiently,  often by copying techniques first developed in the private sector.  E-democracy uses information technology to make elected officials more accountable to the public.

By marking out e-government as an activity distinct from health,  education or quality of life,  we promote the idea that implementing e-government is an end in itself.

government agencies describe online and offline information and services using a consistent classification system [a metadata].  The result is an integrated catalogue of information that you can search via the internet.

e-government is in principle nothing new.  Governments were among the first users of computers.  But the global proliferation of the internet,  which effectively integrates information and communications technology on the basis of open standards,  combined with the movement to reform public administration known as New public management,  has for good reason generated a new wave of interest in the topic.

customer relationship management crm will play a key role in giving citizens access to information,  so enabling organisations to achieve this deadline.  Widely adopted within the private sector,  it has been pinpointed by local authorities as a key component of their e- government strategies.

government decision makers must make the most of scarce resources and at the same time respond to ever-increasing demands for improved performance and the new e-government technology.  Thus the need for wise investment in information technology continues to grow.

Introducing electronic voting is mainly a question of offering a package of electronic services [such as online voting,  egistration,  postal vote application] in line with other online service initiatives.  Of course there are policy questions to consider as well,  such as authentication and security,  but in broad terms,  the act of casting and counting a vote can be considered the service element of the democratic process.

e-government is not just about putting services online.  An integral element is about modernising our democratic and governance processes.  This includes using technology to achieve better communication processes between citizens and their elected representatives,  improving the mechanism for consultation and implementing more modern voting practices.

These are some brief notes on Public Administration & e-Government - 2

Dr.  S.  Maurer,  
MBA Professor

e-government is not only or ëven primarily about reforming the work processes within and among governmental institutions,  but is rather about improving its services to and collaboration with citizens,  the business and professional community,  and nonprofit and nongovernmental organisations such as associations,  trade unions,  political parties,  churches,  and public interest groups.

Since governmental institutions take part in marketing and sales activities,  both as buyers and sellers,  it is not inconsistent to speak of e-government applications of e-commerce.  Governments do after all conduct business.

Local authorities want to improve customer satisfaction by delivering better services.  crm is a key way to do this.  This site is a gateway to information and knowledge about crm and a set of products that are toolkits and guidelines that can be used for implementation.

From an manufacturer perspective,  improvements need to be made to the customer/supplier interface,  if e-government is to continue to flourish.  In particular,  the concept of partnering needs to evolve and develop into a 'modern relationship'.

e-government it is more about leading change and transforming institutional processes with technology as the enabler and leadership as the driver.  e-government Fellows offer a unique perspective on e-government and the challenges of implementing it [see Reach for the Future].  Also,  e-government can be funded through reengineering and other management improvements.

The internet is primarily a communications medium,  not a space to do things,  other than buy the odd book,  CD or bottle of wine.  And yet there are hundreds of projects up and down the country,  online communities,  pressure groups and learning centres where e-government is happening.

In the minds of elected officials,  encouraging e-government is a win-win proposition.  The public loves to cut waste while improving service,  and politicians are happy to show that tax dollars are being spent more efficiently.

The crm will enable councils to work together,  saving time and resources.

e-government,  and many others,  show how it is changing the way we share information,  transact business,  and make decisions.  Lawyers are among the many professionals impacted by these changes.

The past few years has seen significant growth in the number of e-government services available over the internet.  The potential for the internet to significantly enhance the way that individuals and organisations conduct business with e-government is now more evident than ever before.

The number of people in the United States seeking government-related information online increased 70% between 2000 and 2002,  from 40 million in 2000 to 68 million in 2002,  according to a Pew internet and American Life study.

Legislation introduced in the U.S.  Senate typifies the way legislators often blend e-democracy and e-government rhetoric,  but in concrete actions overwhelmingly focus on e-government.  The bipartisan e-government Act of 2001,  co-sponsored by 12 senators,  says two of its major goals are: to enhance citizen access to government information and to increase citizen participation in government.

e-government is in principle nothing new.  Governments were among the first users of computers.  But the global proliferation of the internet,  which effectively integrates information and communications technology on the basis of open standards,  combined with the movement to reform public administration known as New public management,  has for good reason generated a new wave of interest in the topic.

You need to help councils recognise crm as a change enabler and help them use crm to become more open,  more accountable,  more inclusive and better able to lead their communities in an informed and cohesive way.

e-government opens up many possibilities for innovating and improving government services.  Many governments are working toward providing citizens with access to information and services 24 hours a day,  seven days a week from the convenience of their home or office PC.

These are some brief notes on Public Administration & e-Government - 3

Dr.  S.  Maurer,  
MBA Professor

crm,  regardless of whethër it is private sector or public sector - e-government - is far more than a great website or a well-staffed call center.  it is a combination of innovation in processes,  technologies and people that will facilitate excellent citizen support at the same time as cutting the costs of its provision.

e-government is going to be a prime enabler for transformation of the way that central and local government interact and communicate with Citizens.

One reason why e-government will continue to fair well is because many advocates and practitioners have learned that implementing it doesn’t depend totally on dollars.

Imagine an e-government future in which citizens can log onto one internet site,  easily find the government services they are looking for,  and use that site to conduct an online transaction.

A strong,  efficient e-government process is practically the definition of resourcefulness.  Put these governance practices to work to maximize the value of your projects and processes.

e-government impacts the way we interact with government agencies at all levels,  whether that interaction takes place through telephone,  fax,  e-mail,  a web site,  or directly into a data base.

it is important that government have a good understanding of the level of Return-on-Investment to date on e-government initiatives,  as well as a method for determining an appropriate Return-on-Investment in the future.

Effective e-government also means enabling the potential for government services to be delivered in an integrated way.  The aim is to make it as easy and convenient as possible for customers to reach the government service required,  without needing to know who in government provides the service.

The future for e-government will be affected by the way that the supply market changes.  To date,  some it suppliers have responded more effectively than others to the way in which the local e-government market has developed.

e-government can improve efficiency,  increase citizen involvement and help achieve reform – but it is not enough just to open up a website and wait for visitors to start flooding in.

government agencies describe online and offline information and services using a consistent classification system [a metadata].  The result is an integrated catalogue of information that you can search via the internet.

Local authorities want to improve customer satisfaction by delivering better services.  crm is a key way to do this.  This site is a gateway to information and knowledge about crm and a set of products that are toolkits and guidelines that can be used for implementation.

Where then have e-government benefits already been felt by the public? The sharing of information between services,  and making it available to front-line staff in call centres and one stop shops makes one think that,  to date,  the main benefits felt by the public have been indirect,  rather than direct.

web portals can deliver government services with various levels of interaction.  Three levels are usually identified: information,  communication,  and transactions.

Take-up of e-services is the biggest issue surrounding e-government.  We should be looking at what people want,  rather than what we have to give them.  Some national guidance on this would be useful.

These are some brief notes on Public Administration & e-Government - 4

Dr.  S.  Maurer,  
MBA Professor

By definition,  e-Governmënt is simply the use of information and communications technology,  such as the internet,  to improve the processes of government.

Many e-government it investment planning processes now require some analysis of the costs and returns expected from that proposed investment.  Unfortunately,  public sector managers often lack models that can guide them through such analyses.

Legislation introduced in the U.S.  Senate typifies the way legislators often blend e-democracy and e-government rhetoric,  but in concrete actions overwhelmingly focus on e-government.  The bipartisan e-government Act of 2001,  co-sponsored by 12 senators,  says two of its major goals are: to enhance citizen access to government information and to increase citizen participation in government.

Quality rather than quantity should be the watchword for your e-government work.  The percentage of people using services online rather than the percentage of services available should be the measure by which the success of the e-government programme is judged.  Therefore,  greater attention should be paid to delivering services,  which are not only attractive,  but also deliver the greatest benefits to citizens.

government agencies describe online and offline information and services using a consistent classification system [a metadata].  The result is an integrated catalogue of information that you can search via the internet.

e-government is all about government agencies working together to use technology so that they can better provide individuals and businesses with government services and information.

e-government opens up many possibilities for innovating and improving government services.  Many governments are working toward providing citizens with access to information and services 24 hours a day,  seven days a week from the convenience of their home or office PC.

Getting people back into the democratic process is a huge challenge.  New e-government technology will help to empower people,  encouraging them into and,  strengthening the democratic process.  I believe it is time to put e-democracy on the information age agenda and,  for governments to set out what they mean by e-democracy and how they intend to use the power of technology to strengthen democracy.

New technologies are changing the way that law enforcement investigates suspected criminals from tracking e-mails and eaves dropping cellular phone calls.  These examples of e-government,  and many others,  show how it is changing the way we share information,  transact business,  and make decisions.  Lawyers are among the many professionals impacted by these changes.

Getting the data infrastructure right is important and having access to citizen information is half the battle in providing excellent e-government support.  How this is presented at the front-end,  however,  is just as important in ensuring the organisational issues are resolved.

The e-government resulting benefits can include less corruption,  increased transparency,  greater convenience,  revenue growth,  and cost reductions.  e-government has a great role in offering services to citizens and promoting democracy brought by the integration of the internet in the process of governance.

crm,  regardless of whether it is private sector or public sector - e-government - is far more than a great website or a well-staffed call center.  it is a combination of innovation in processes,  technologies and people that will facilitate excellent citizen support at the same time as cutting the costs of its provision.

What are the future e-government trends? Pointing to the future,  one key point came out of the lively discussion from the floor.  Not enough is being done at the moment to bridge the divide between the local politicians and chief officers who have to drive e-government policy and practice,  and the it practitioners who understand the more technical aspects.

e-government can facilitate new forms of collaboration among governments which cut across and diminish such boundaries.  The EuroCities project is an example.  Perhaps in the long term e-government will help to strengthen the identification of citizens.

The vision for e-government is that you will be able to find public information and services within your government departments quickly and easily over the internet.